Complaints Policy for Evas Educations Sdn Bhd

At Evas Educations Sdn Bhd, we are committed to providing high-quality training and services, both online and offline, to our participants. We value feedback, including complaints, as it plays a crucial role in our continuous improvement efforts. This Complaints Policy is designed to outline the process for raising and handling any issues regarding our courses and services, ensuring that participants know their concerns are taken seriously and addressed promptly.

Participants wishing to submit a complaint must do so in writing, via email to evaseducations@gmail.com. This ensures clear communication and effective resolution. Upon receipt of a complaint, our team will acknowledge it within three working days followed Malaysian calendar, confirming that we have received the complaint and providing an outline of the steps we will take to address it. Each complaint is thoroughly investigated. Our team will gather all relevant information, and may contact the complainant for additional details or clarification. We aim to resolve complaints within 10 working days. However, some issues may take longer to address, depending on their complexity. In such cases, we will keep the complainant informed about the progress and provide an estimated resolution timeframe. Once a resolution is reached, we will communicate the outcome in writing, detailing any actions taken to address the complaint and any measures implemented to prevent similar issues in the future.

At Evas Educations, feedback from complaints is integral to our efforts to enhance course delivery and overall customer satisfaction. All complaints are reviewed periodically to identify trends or areas for improvement, ensuring that we uphold the highest standards of service and training. Participants may raise complaints on various issues, including but not limited to, concerns about course content and delivery, customer service issues, the adequacy or condition of our facilities and equipment, and problems with accessing or using our online platforms and resources. We handle all complaints with confidentiality and in accordance with our privacy policy. Personal information provided in a complaint will be used solely for addressing the issue and will not be shared without the complainant's consent.

For any questions or to submit a complaint, participants can contact us via email at evaseducations@gmail.com. This Complaints Policy will be reviewed annually and updated as necessary to ensure its effectiveness and alignment with our commitment to excellence. We are dedicated to fostering a positive and productive learning environment, and we appreciate your feedback as we strive to address any concerns promptly and effectively.