Additional Policy

Complaints Policy for Evas Educations Sdn Bhd

• At Evas Educations Sdn Bhd, we are committed to providing high-quality training and services, both online and offline, to our participants. We value feedback, including complaints, as it plays a crucial role in our continuous improvement efforts. This Complaints Policy is designed to outline the process for raising and handling any issues regarding our courses and services, ensuring that participants know their concerns are taken seriously and addressed promptly.
• Participants wishing to submit a complaint must do so in writing, via email to evaseducations@gmail.com. This ensures clear communication and effective resolution. Upon receipt of a complaint, our team will acknowledge it within three working days followed Malaysian calendar, confirming that we have received the complaint and providing an outline of the steps we will take to address it. Each complaint is thoroughly investigated. Our team will gather all relevant information, and may contact the complainant for additional details or clarification. We aim to resolve complaints within 10 working days. However, some issues may take longer to address, depending on their complexity. In such cases, we will keep the complainant informed about the progress and provide an estimated resolution timeframe. Once a resolution is reached, we will communicate the outcome in writing, detailing any actions taken to address the complaint and any measures implemented to prevent similar issues in the future.
• At Evas Educations, feedback from complaints is integral to our efforts to enhance course delivery and overall customer satisfaction. All complaints are reviewed periodically to identify trends or areas for improvement, ensuring that we uphold the highest standards of service and training. Participants may raise complaints on various issues, including but not limited to, concerns about course content and delivery, customer service issues, the adequacy or condition of our facilities and equipment, and problems with accessing or using our online platforms and resources. We handle all complaints with confidentiality and in accordance with our privacy policy. Personal information provided in a complaint will be used solely for addressing the issue and will not be shared without the complainant’s consent.
• For any questions or to submit a complaint, participants can contact us via email at evaseducations@gmail.com. This Complaints Policy will be reviewed annually and updated as necessary to ensure its effectiveness and alignment with our commitment to excellence. We are dedicated to fostering a positive and productive learning environment, and we appreciate your feedback as we strive to address any concerns promptly and effectively.

Appeal Policy for Evas Educations Sdn Bhd

• At Evas Educations, we are dedicated to maintaining fairness and upholding standards in our course for personal colour consultants. Our course is recognized by the ILMR, the sister company of City & Guilds; which aims to develop and enhance skills and knowledge related to coaching, mentoring, and enterprise. The knowledge covered by our program is designed to be transferable and applicable in a variety of professional situations.
• Participants have the right to appeal decisions regarding certification of completion if they believe there has been an error or unfair treatment. Appeals must be submitted in writing within 24 to 48 hours of receiving the decision. The appeal should clearly state the grounds for contesting the decision and include any supporting documentation or evidence.
• Upon receiving an appeal, an impartial review panel appointed by Evas Educations will be convened to handle the appeal. The panel will consist of individuals who were not involved in the initial decision-making process to ensure objectivity. The panel will review the appeal within 7 working days of its submission.
• The appeal panel will conduct a thorough and unbiased review of the appeal, considering all relevant information provided by the participant and any other pertinent parties. They will assess whether the decision regarding certification of completion was made in accordance with Evas Educations’ policies and procedures. The panel may request additional information or clarification from both the participant and the trainer involved in the original decision.
• Following their review, the appeal panel will communicate their decision to the participant within 3-5 days after completing the review process. The decision of the appeal panel is final and binding within the framework of Evas Educations’ certification policies.
• All information related to the appeal, including documentation submitted and discussions held during the review process, will be treated with strict confidentiality. Only individuals directly involved in the appeal process will have access to this information, ensuring privacy and professionalism throughout.
• Evas Educations encourages participants to pursue subject matter certification via the Association of Image Consultant International (AICI) to become fully certified image consultants. Participants are reminded that our certification of completion through ILMR provides a robust foundation in coaching, mentoring, and enterprise skills, enhancing professional capabilities across various contexts. It is important to note that participants completing our program are not entitled to claim themselves as AICI Certified without obtaining certification through AICI.
• At Evas Educations, we are committed to fostering a fair and supportive learning environment. Our appeal policy aims to uphold integrity in our certification of completion processes while ensuring participants have recourse in the event of a perceived discrepancy. Should you have any questions or require further information about our appeal policy, please contact our administrative office for assistance.

Health & Safety Policy for Evas Educations Sdn Bhd

At Evas Educations Sdn Bhd, the health and safety of our participants, staff, and visitors are of utmost importance. This Health & Safety Policy is designed to ensure a secure and healthy environment for everyone involved in our online and offline courses. We are committed to adhering to all relevant health and safety regulations and continually improving our safety practices.

Scope

• This policy applies to all aspects of our courses, both online and offline, covering the safety of participants, staff, and visitors.

Online Courses

• For online courses, we emphasize the importance of ergonomic safety and overall well-being. To mitigate the risks associated with prolonged screen time and sedentary behaviour, we provide participants with short breaks between modules. These breaks are crucial for easing eye strain and encouraging physical movement to relax the back and other muscles. We also advise participants to set up their workstations in a way that supports good posture and reduces the risk of repetitive strain injuries. Additionally, we recommend working in well-lit and comfortable spaces to enhance focus and minimize fatigue.

Offline Courses

• Our offline courses are conducted in a controlled indoor environment with robust safety measures in place at Damansara Heights, Kuala Lumpur. We maintain a fully stocked first aid kit on-site to address any minor injuries that may occur during practical activities, such as using scissors for cutting and pasting. In case of serious injuries, we have prominently displayed contact information for local emergency services, including the police and ambulance, as part of our evacuation plan. To ensure fire safety, our venue is equipped with fire extinguishers. The office also maintain clear and accessible emergency exits and doors to facilitate quick evacuation if needed.

Responsibilities

• The responsibility for health and safety is shared among all participants and staff. Participants are expected to adhere to the provided health and safety guidelines and report any hazards or incidents immediately. Staff members are responsible for maintaining a safe environment, providing clear safety instructions, and responding promptly to any issues that arise. Management is tasked with ensuring compliance with health and safety regulations, conducting regular safety audits, and updating the Health & Safety Policy as required.

Evacuation Plan

• In the event of an emergency, all individuals must follow the evacuation procedures in the evacuation plan, which is available at the venue. The plan includes contact numbers for local police and ambulance services, which are also posted throughout the facility to ensure quick access during an emergency.

Review and Updates

• This policy will undergo regular reviews to ensure it remains effective and relevant. We are committed to making necessary updates to reflect any changes in our operational procedures or legal requirements.

For any questions or concerns regarding this policy, please contact us at evaseducations@gmail.com

Data Protection Policy for Evas Educations Sdn Bhd

Evas Educations Sdn Bhd is committed to ensuring the privacy and security of personal data provided by our participants and staff. This Data Protection Policy outlines how we collect, use, store, and safeguard personal information in line with relevant data protection laws and regulations.

Purpose of Data Collection

• We collect personal data, including photographs taken during 2 days course, for several key purposes. Firstly, we use this data for promotional and marketing activities; such as showcasing participant experiences and the success of our programs on our website and related marketing materials. Participants’ feedback provided through evaluations may also be used as testimonials to highlight the effectiveness and quality of our training. Secondly, we collect data through Google Forms to manage course operations such as registrations, attendance, and feedback, which are essential for improving our services and tailoring them to participant needs.

Data Storage and Security

• The security of collected data is of utmost importance. Data from Google Forms is securely stored within our controlled Google account infrastructure, accessible only to authorized internal staff. Our internal systems, including laptops and storage solutions, are protected by strong passwords and encryption to prevent unauthorized access or misuse. Additionally, all laptops used to access and store data are equipped with up-to-date antivirus software and other security measures to protect against malware and unauthorized access. We also implement comprehensive physical and digital security practices, such as secure access protocols and regular system updates, to further safeguard participant information.

Data Usage and Consent

• Participants’ personal data, including photographs, may be featured on our website and promotional materials. By attending our courses, participants implicitly agree to this use unless they opt-out in writing. Furthermore, participants’ feedback may be used as testimonials in our marketing efforts. We also communicate with participants about upcoming courses and events, providing an option to unsubscribe from these communications at any time.

Data Retention and Disposal

• We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When data is no longer needed, we ensure its secure deletion or destruction to prevent unauthorized access or recovery.

Participants’ Rights

• Participants have several rights concerning their personal data. They can request amendment to their submitted data and corrections for any inaccuracies. They can also request the deletion of their data, subject to legal and operational requirements. Additionally, participants can opt-out of the promotional use of their data by contacting us at evaseducation@gmail.com.

Data Breach Protocol

• In the event of a data breach, Evas Educations has a response plan in place to mitigate the impact. We will promptly inform affected individuals and take appropriate measures to rectify the breach and prevent future occurrences.

Policy Updates

• This Data Protection Policy may be updated as necessary. Changes will be communicated to participants and posted on our website to ensure transparency and ongoing compliance.
• By adhering to this Data Protection Policy, Evas Educations demonstrates our commitment to protecting personal data and respecting the privacy rights of our participants.