Shipping Policy

Last updated: April 2026

This Shipping Policy explains how shipping, delivery, address handling, and order fulfilment work for physical products purchased from Evas Educations Sdn Bhd through https://evaseducations.com/.

1. General

This Shipping Policy applies to physical goods purchased through our website.

For digital, downloadable, or intangible products, delivery will be made through email, account access, download links, or another method determined by us, and physical shipping will not apply.

2. Shipping Address

We will ship products to the billing address or delivery address provided during checkout, depending on the order information submitted by the customer.

Customers are responsible for ensuring that the shipping address is complete and accurate, the recipient name is correct, the contact number is reachable, and the address provided is valid for courier delivery.

We do not ship to P.O. Box addresses unless specifically stated otherwise. We are not responsible for failed delivery, delays, or returned parcels resulting from incomplete, inaccurate, or incorrect shipping information provided by the customer.

3. Change of Shipping Address

If you need to request a change of shipping address after placing an order, please contact us as soon as possible at evaseducations@gmail.com.

We recommend submitting any address change request within 12 hours of placing the order. Once the order has been processed, packed, or handed to the courier, changes may no longer be possible.

4. Shipping Timeline

Orders are usually processed within a reasonable operational timeframe, subject to stock availability, order volume, weekends, public holidays, and other business considerations.

Estimated delivery time for physical goods is typically 2 to 5 working days within normal service areas in Malaysia.

This timeframe is an estimate only and may vary depending on courier schedules, public holidays, weather or force majeure events, remote location delivery constraints, and order verification or operational delays.

5. Delivery Hours

Deliveries are generally made during courier operating hours, usually on weekdays and subject to courier scheduling. Specific delivery times cannot always be guaranteed.

6. Tracking Information

Where available, tracking information may be provided once the parcel has been picked up or processed by the delivery partner. Tracking updates may be sent by email, SMS, app notification, or courier tracking systems.

7. Failed Delivery and Re-Delivery

If delivery fails due to an incorrect address, recipient unavailability, unreachable contact details, or refusal to accept the parcel, the parcel may be returned to us or held by the courier.

Any re-delivery request may be subject to additional shipping and handling charges.

8. Inspection on Receipt

Customers are encouraged to inspect the parcel promptly upon delivery. If the parcel appears materially damaged, incomplete, or incorrect, please contact us as soon as possible and provide your order number, photos, and a brief description of the issue.

9. Non-Tangible Products and Services

For non-tangible products, digital content, workshops, or services, confirmation or fulfilment may be communicated via email, message, digital access link, or online platform notification. Where relevant, proof of purchase, invoice, or confirmation details may also be provided electronically.

10. Contact Us

If you have questions regarding shipping, tracking, delivery issues, or address changes, please contact us at evaseducations@gmail.com.

11. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in operations, courier practices, or legal requirements. The latest version will be posted on our website and will take effect from the date of publication.